Section: Management consultancy Vacancy 1560

Post:Customer Service Ninja

Salary contractual

Requirements and conditions

Age:

Has no value

Gender

Has no value

Education:

Work schedule:

Has no value

Work place:

London

The announcement text:

JOBS - CUSTOMER
SERVICE NINJA

Bonobos is one
of the fastest growing fashion startups in America. In just two years
we have grown from a team of two to a team of 20 and are on pace to
sell more than 40,000 pairs of pants this year, direct to our customers
on

www.bonobos.com

.

We attribute
our growth to our revolutionary business model; we are building the
world's first 100% web-driven, premium men's brand, powered by awesome
products, customer service and technology.

We are looking
for Customer Service Ninjas to take our over-the-phone, on-the-web,
and in-person customer experience to the next level. A strong work ethic,
communication skills, high levels of empathy and selling skills are
paramount to this position.

Learn more about
Bonobos from these recent press hits:

Financial
Times

New
York Times

Advertising
Age (50 hottest brands)

RESPONSIBILITIES

As with all
positions at a rapidly growing start-up, your job will be fast-paced
and will frequently evolve. We want someone who is ready to take on
a variety of responsibilities while simultaneously executing at a high
level of tough service issues.

Expect to assume
the following responsibilities right away:

-
Serve as the front line, on-call resource for all customers via phone,
email, and in-person.

-
Quickly and thoroughly solve problems for customers any time deliveries,
transactions, and experiences don't go 100% as planned.

-
Know our catalog and technology inside and out in order to offer style
advice and help customers find what products they need to fill their
particular needs.

-
Develop quantitative reports on customer behavior, returned products,
and services performed.

-
Call every new customer after delivery of their order to thank them
for their purchase

-
Provide thoughtful, strategic insight regarding customer needs to our
product, marketing, and technology teams.

THE IDEAL CANDIDATE

We are looking
for someone with superior communication skills and experience directly
interacting with customers, but applicants with a demonstrated ability
to communicate clearly and build connections with others may also be
successful. If you do not have service experience, be prepared to share
with us why your background will provide relevant experience to succeed
with us.

This job is
hard. Ninjas need to be prepared for long days in our quest to build
a company known for outstanding service. Ninjas synthesize customer
feedback and share relevant information with other members of the Bonobos.
A ninja will be successful if he or she understands that the individual
service interactions define our success in the long run, but that we
must sometimes also
sacrifice to invest,

one of Bonobos’ core values. The perfect ninja aspires to be the best
customer advocate in our entire company, delivering superior service
and helping design the best service policies and infrastructure in the
world.

COMPENSATION

We offer competitive
wages and offer equity incentives to all of our employees. As with all
of our employees, we want you to be excited to own a piece of the company
and to work hand in hand with the rest of us to build a game-changing
business. Bonobos is growing quickly and there is a tremendous opportunity
for you to impress us with your work ethic and see your responsibilities
and opportunities grow substantially over time.

TO APPLY

In order to
apply for this position, please send an email to

jobs@bonobos.com

including the following:

A
few paragraphs about yourself, including the following details:

-
Why you would like to be a customer service ninja and why you think
you'd be good at it.

-
What is your personal philosophy on customer service?

-
Name one or two companies that you think have great service and why

-
What is your favorite item on our site? Least favorite? Why?

We're
creating a daily customer service "dashboard" so we can grade
our performance and take a snapshot of the level of service we're able
to deliver each day. We want to focus on the right types of measures
that translate into a great customer experience. Tell us about 2-3 metrics
that we should focus on and how those can help Bonobos deliver exceptional
service. What does it take to deliver a great experience and how do
you measure it?

Include your resume so we can learn a little bit more about you.

Principals only. Recruiters, please don`t contact this job poster.

Please, no phone calls about this job!

Please do not contact job poster about other services, products or commercial interests.

Contact information

Employer:

Агентство недвижимости "Park Lane"

Email:

jobs@bonobos.com

Phone:

568-53-53, 8-050-445-04-40

Publication date: 2010-01-01 23:25:05

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Section: Management consultancy Vacancy 1560

Vacancies in London

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Section: Management consultancy Vacancy 1560

Vacancies
in London

Resume
in London